Refunds for Tenant Screenings
When you place an order for a tenant screening our payment system will authorize the amount on your card. As long as the report has not been authorized, verified, and run, we can cancel that report for you and void that pending charge.
Refunds for Bulk Screening Orders
One of the great options we offer to save on your tenant screenings is to purchase a bulk order. The minimum number of screening credits that you may purchase at a time is five (5). If you have not used any of those screening credits, a refund may be issued up to 60 days later. Once you have used a screening credit, the bulk order is no longer eligible for a refund.
Please submit any refund request(s) by emailing our customer service team at firstname.lastname@example.org