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  1. Welcome, please choose a topic below.
  2. Tenant Screening

Tenant Screening

Adverse Action

  • Adverse Action Notice

Tenant Authorization

  • Manual Verification Needed

Billing

  • Refunds
  • Charge Process for Multiple Reports
  • How do we charge?
  • Declined Charge
  • "Declined for Loss Prevention"

How-To's

  • How to Have the Tenant Pay for the Screening
  • Tenant Process
  • Correcting an Applicant's Email
  • Tenant Screening Process
  • How to cancel an order

Credit Reports

  • Turnaround Time
  • Applicant's SSN
  • What Information Do You Need?
  • Hard Pull vs Soft Pull
  • Foreign Screenings

Criminal Reports

  • What is included on a criminal report?
  • Ordering Just a Criminal Report
  • Report on Hold/Criminal Records

Eviction Reports

  • Report on Hold/Eviction Records
  • What is Included in an Eviction Report?

Manual Verification Report

  • How Long Does it Take?
  • What is Needed?
  • What does the Manual Verification Report Include?

Other FAQ's

  • Tenant Confirmation Email Not Received
  • Married Couples
  • Applicant Without Social Security Number
  • Evictions
  • Report Recomendations
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