Tenant Screening

Adverse Action

• Adverse Action Notice

Tenant Authorization

• Manual Verification Needed

Billing

• Refunds
• Charge Process for Multiple Reports
• How do we charge?
• Declined Charge

How-To's

• Tenant Process
• Correcting an Applicant's Email
• Tenant Screening Process
• How to cancel an order

Criminal Reports

• What is included on a criminal report?
• Ordering Just a Criminal Report
• Report on Hold/Criminal Records

Credit Reports

• Turnaround Time
• Applicant's SSN
• What Information Do You Need?
• Hard Pull vs Soft Pull

Other FAQ's

• Tenant Confirmation Email Not Received
• Married Couples
• Applicant Without Social Security Number
• Evictions
• Report Recomendations